Ep 8 - Boss Talks: The State of the Messy-Ass Restaurant Industry with Chef Jennifer Zavala
The rules of how we interact with restaurants and the service industry at large are changing. But not without significant confusion, pushback, and sometimes outright belligerence.
The restaurant industry as we know it is fundamentally broken and inequitable, a fact made all too clear during the pandemic when restaurant and service workers were hailed as essential, while simultaneously being chronically underpaid and overworked.
Jenny Zavala, chef-owner of Philly’s Juana Tamale, joins Kate to dig into the tricky territory of tipping, what it means to pay a true living wage, and why the restaurant industry’s infamously slim margins aren’t a reason for owners and chefs to resist changing the model.
Learn more about Jennifer Zavala:
- Juana Tamale
- Instagram: @jaunatamale
Learn more about Kate Tyson:
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